24/7 Call Center Support Services
- Information about our products and services,
- Information about the campaigns,
- Ticket cancellation, refund and change,
- Hotel cancellation, refund and change,
- Special requests for flights (extra baggage, seats, meals, wheelchairs, mileage processing, pet reservations, etc.)
- Other customer wishes, demands, and requests.
- Periodic commission invoice for hotel, plane, and ancillary service sales,
- Agency report,
- Agency summary report,
- Automatic invoice generation for agency, institution, and passenger,
- In accordance with the legislation, e-invoice, e-archive invoicing,
- Air ticket commission invoice summary.
- Arkman sales reports,
- Flight ticket sales reports,
- Hotel sales reports,
- Ancillary service sales reports,
- Cash loading reports,
- Refund reports.
- Cash payment,
- Deposit payment,
- Payment by Visa and MasterCard debit or credit cards (cardholder can be member agent or customer),
- Virtual POS integration with 10+ banks and financial institutions,
- Payment in installments,
- Secure payment with 3D Secure,
- Advanced fraud prevention systems.
Commission Collection Services
- Commission collection with two monthly cycles against commission invoice,
- Transferring the earned commission to the account the next day,
- Flexible commission application in sales transactions,
- Possibility to earn extra commissions by creating a sub-agency network.
Member Agency Management Services
- Agency information, billing information and manager information can be updated,
- The agency can issue invoices with its own logo,
- Multifunctional customer folder can be created,
- Agent can create user folder,
- Agency user authorizations can be automatically arranged,
- Extra commissions and earnings can be obtained by creating a sub-agency network.
Technical Support Services
- Providing support to our B2B (Online Sales Platform) member agencies regarding technical problems they experience while using the system,
- Providing guidance and support to our B2C (using BBOST API) agencies regarding the problems experienced in using APIs,
- Supporting our B2C agencies in every step of the process, from the testing process to the live environment, regarding the problems they encounter or the errors they have received in XML API integration processes.